Last updated: January 1, 2025
1. Information We Collect
Information You Provide:
- Contact information (name, email, phone number)
- Practice information (name, type, location)
- Account and billing information
- Communications with our support team
Information Collected Automatically:
- Website usage data (pages visited, time spent)
- IP addresses and browser information
- Cookies and similar tracking technologies
Service Data:
- Call recordings and transcripts (when using our AI voice services)
- Usage metrics and analytics
- Integration data from your practice management systems
2. How We Use Your Information
We use your information to:
- Provide and improve our AI voice agent services
- Process payments and manage your account
- Communicate about your service and support requests
- Comply with legal obligations
- Analyze usage patterns to enhance our services
3. Information Sharing
We do not sell your personal information. We may share information with:
- Service providers who assist in our operations (under strict confidentiality agreements)
- Legal authorities when required by law
- Business partners for integration purposes (with your consent)
4. Data Security
We implement industry-standard security measures including:
- Encryption of data in transit and at rest
- Regular security assessments
- Access controls and monitoring
- HIPAA-compliant infrastructure for healthcare data
5. Healthcare Data Protection
For healthcare-related data:
- We maintain HIPAA compliance where applicable
- Business Associate Agreements are executed when required
- Healthcare data is processed only as necessary to provide services
- Additional security measures protect patient information
6. Data Retention
We retain your information:
- Account information: For the duration of your account plus 7 years
- Service data: As specified in your service agreement
- Website analytics: Up to 2 years
- Legal compliance data: As required by applicable laws
7. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information (subject to legal requirements)
- Opt out of marketing communications
- Export your data in a standard format
8. Cookies and Tracking
We use cookies to:
- Remember your preferences
- Analyze website performance
- Provide personalized experiences
You can control cookie settings through your browser.
9. Third-Party Services
Our website may link to third-party services. This privacy policy does not cover their practices. We encourage you to review their privacy policies.
10. International Data Transfers
Your information may be processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers.
11. Children’s Privacy
Our services are not directed to individuals under 18. We do not knowingly collect information from children under 18.
12. California Privacy Rights
California residents have additional rights under the CCPA, including the right to know about information collection and sharing practices.
13. Changes to This Policy
We may update this privacy policy periodically. We will notify you of material changes via email or website notice.
14. Contact Us
For privacy-related questions or to exercise your rights, contact us at:
- Email: info@electivevoice.com